Rent is due on the 1st of each month unless stated otherwise in your lease.

Grace periods and late fees are defined in your lease agreement.

Tenants can pay rent through the online tenant portal using:

• Bank transfer (ACH)

• Tenant Cloud App

• Debit card

• Credit card (fees may apply)

• In person check

• We do not accept Cash

You can reach us anytime via our contact page or email or contact your Community Manager anytime. We aim to respond quickly—usually within one business day.

Partial payments are generally not accepted unless a written agreement has been made with management.

Submit a request through the tenant portal app or online. Include photos and a detailed description so we can respond quickly.

Call the emergency maintenance number for:

• Active water leaks/flooding

• No heat in winter

• No A/C in extreme heat

• Electrical hazards

• Gas smell

• Lockouts (if covered by lease)

Item described as Emergencies: ASAP / same day

• Urgent: 24–48 hours

• Routine: 3–5 business days (depending on vendor availability)

Tenants are responsible for damages caused by negligence, misuse, or failure to report issues promptly.